Service Technician I

Service Experts•Syracuse, NY

About The Position

The Service Technician I is an entry-level position in the Technician Services family, typically requiring little to no prior knowledge or experience. The role assists with routine and standard projects and assignments under close supervision. The technician performs residential and/or light commercial HVAC service and maintenance, diagnoses customer issues, services equipment, conducts inspections and maintenance, and supports customer satisfaction. The role also includes documenting service calls, collecting payments, coordinating with dispatch, promoting relevant products and services, maintaining company vehicles and tools, and following company safety procedures.

Requirements

High school diploma or GED, with additional training.
0–2+ years of HVAC experience and required technical training certification.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
Required EPA and safety certifications.
Ability to service heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for interacting with customers and resolving issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand and walk; climb ladders and attic stairs; maneuver in attics, basements, and crawl spaces; and continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, accurately, and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services and communicate replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Represent the company professionally, honestly, and ethically.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, injuries, incidents, and violations of legislation or company policies and procedures promptly to a direct supervisor or manager.
Correct substandard acts or conditions within the technician’s area of control.
Use and maintain required personal protective equipment and do not remove or disable prescribed safety guards, devices, or clothing.
Comply with company safety programs, procedures, and applicable legislation; operate devices and equipment as prescribed.
Participate in safety initiatives, teams, or committees and provide input on plans to eliminate accident exposures.
Avoid conduct that may endanger others, including pranks, contests, or rough behavior.