Service Technician I - Alister Morristown

Mill Creek Residential•Morristown, NJ

4d•Onsite

About The Position

The Service Technician I maintains the overall curb appeal and physical condition of the community. This hands-on position performs routine maintenance, painting, cleaning and janitorial work, and groundskeeping. The technician identifies problems, completes routine service requests and repairs, maintains vacant apartments, and keeps grounds and common areas clean and safe. Work must meet operating and safety standards, and requests and repairs should be completed safely, reliably, and promptly. The technician anticipates and evaluates potential problems and attends to the community’s operational needs. The position reports to the Service Manager, Senior Service Manager, and Community Manager. Day-to-day duties are determined by the Service Manager and assigned according to the technician’s skills, experience, career goals, and the community’s working requirements. Performance is evaluated against company benchmarks for maintenance, customer service, associate relations, expense control, and other relevant categories. Examples include customer service survey results and online reputation; preparation for safety, cleanliness, and compliance inspections; service-request response, completion, resolution, and quality; make-ready completion and turnover time; move-in quality; and maintenance expense control.

Requirements

High school diploma or equivalent (GED) preferred.
Ability to accurately take measurements and perform basic arithmetic.
Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
Ability to use general office equipment, including key system programmers and software, app-based software, and a personal computer.
Ability to safely use chemicals, paint, and general cleaning supplies.
Ability to frequently and safely operate motorized vehicles such as a golf cart.

Nice To Haves

Experience performing maintenance duties is helpful.
Multifamily maintenance experience is helpful.

Responsibilities

Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards.
Assist with general duties, preventative maintenance, repairs, cleaning and janitorial work, and groundskeeping in accordance with company operating standards.
Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
Perform maintenance and painting in vacant apartment homes.
Complete service requests in occupied apartment homes.
Perform routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial work.
Replace light bulbs in common areas and buildings.
Pressure wash buildings and parking areas as needed.
Inspect community grounds and buildings routinely to ensure safety and identify maintenance projects.
Respond promptly to resident requests and deliver excellent customer service.
Promote safe work practices among the on-site team.
Comply with applicable federal, state, and local laws and consistently follow Fair Housing regulations.
Complete other duties as assigned.
Represent the company’s mission, values, and brand promise.
Meet performance benchmarks for maintenance, customer service, associate relations, expense control, and other relevant categories.