Community Manager - Alister Uptown

Mill Creek Residential•Charlotte, NC

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes. The position manages community financial operations, including revenue and expense programs, pricing and occupancy strategies, budgeting, reforecasting, operating reports, contracts, and capital improvements. It oversees sales, marketing, lease renewals, and move-in and move-out processes, while maintaining knowledge of community inventory, pricing, availability, and the competitive environment. The Community Manager ensures brand and operating standards, reviews performance reports, maintains compliance with company procedures and applicable laws including Fair Housing regulations, and manages third-party service provider contracts. The role is also responsible for recruiting, hiring, scheduling, training, evaluating, coaching, and developing community associates, and for championing the Mill Creek Brand Promise, Service Standards, and Manifesto.

Requirements

High school diploma or equivalent (GED).
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage financial operations for assigned communities to support business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist with community budget preparation.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve or submit contracts for approval within delegated budget authority.
Immediately communicate significant budget departures in accordance with company policy and standards.
Partner with the Service Manager to review and recommend capital improvements and expense-reduction programs.
Oversee sales, lease renewals, and move-in and move-out processes, including administration of the resident renewal program.
Maintain detailed knowledge of community inventory, pricing, and availability, and general knowledge of competitors.
Assess the community’s competitive environment and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operating reports to track performance and understand the impact of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set goals and accountability for the team; provide feedback, coaching, support, and recognition, including one-on-one meetings.
Manage subordinate performance, conduct performance appraisals, provide development support, and make hiring or termination decisions for community associates.
Support associate development through targeted training and growth opportunities.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.