Community Manager - Alister Uptown

Mill Creek Residential•Charlotte, NC

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. This role leads and manages community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes. The position manages community financial operations, revenue and expense programs, pricing and occupancy strategies, budgeting, forecasting, reporting, and contracts. It oversees sales, marketing, leasing, renewals, and move-in and move-out processes while maintaining knowledge of inventory, pricing, competitors, and the submarket. The Community Manager also ensures brand and operating standards, analyzes performance and local economic conditions, ensures compliance with company procedures and applicable laws including Fair Housing regulations, and manages third-party service provider contracts. The role is responsible for recruiting, hiring, scheduling, assigning work, training, evaluating, coaching, and developing associates. It establishes goals and accountability, supports associate growth, manages performance, and champions Mill Creek’s Brand Promise, Service Standards, and Manifesto. The posting encourages candidates to apply even if they do not meet every listed requirement.

Requirements

High school diploma or equivalent (GED).
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage financial aspects of assigned community or communities in support of business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist in preparing the community budget.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve, or submit for approval, contracts within company budget authority limits.
Anticipate and promptly communicate significant departures from the budget in accordance with company policy and standards.
Partner with the Community Service Manager to review and recommend capital improvements and programs, including those intended to reduce expenses.
Oversee sales, lease renewals, and the move-in and move-out processes.
Oversee administration and completion of the resident renewal program.
Maintain detailed knowledge of community inventory, pricing, and availability, and general knowledge of competitors.
Understand the community’s competitive submarket and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports to track performance and understand the impact of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, and assign work to associates; provide training and conduct performance evaluations.
Empower, engage, and develop associates to achieve strong performance and desired business outcomes.
Establish team goals and accountability, provide feedback and coaching, hold one-on-one meetings, and recognize successful performance.
Manage subordinate performance, conduct appraisals, provide coaching, counseling, and training, and make hiring or termination decisions for community associates.
Provide targeted training and growth opportunities to support associate development.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.