Service Technician I

Securitas Technology Corporation•Huntsville, AL

10d•$25 - $35

About The Position

Securitas Technology, part of Securitas, provides integrated security solutions and services, including video, access, intrusion, fire, and integrated systems. Service teams provide service on Securitas Technology products at client sites and serve as the client contact for post-installation problems involving systems and equipment, as well as special project work when needed. This role requires an active EL06 license or being very close to obtaining one.

Requirements

High school diploma or equivalent.
Active EL06 license or be very close to obtaining an EL06 license.
Familiarity installing and troubleshooting low-voltage equipment.
Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
Strong working knowledge of Microsoft Office.
Strong written and verbal communication skills.
Excellent problem-solving and analytical skills.
Excellent time management skills.
Positive attitude and strong work ethic.

Nice To Haves

Fire alarm experience.
ESA Certified Alarm Technician certification.
NTS Certified Service Technician certification.
Certifications in enterprise-grade CCTV and access control systems.

Responsibilities

Respond to trouble tickets to ensure application uptime and system performance.
Work individually and as part of a team to diagnose and resolve application issues.
Perform preventative maintenance to maximize application availability and identify system faults.
Make routine configuration changes, including user permissions and application configuration.
Document system modifications through a digital change control tracking system.
Produce technical documentation describing conceptual and quantitative aspects of system deployment for technical and non-technical audiences.
Conduct end-to-end testing before deployment of upgrades and major modifications.
Perform onsite installations of software upgrades and major modifications.