Service Technician I

ITW•Sandston, VA

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support. The technician installs, maintains, diagnoses, repairs, and performs preventive maintenance on basic mechanical commercial food equipment. The role supports customer experience and branch and organizational financial objectives, follows company safety procedures, maintains current knowledge of the organization, industry, and equipment, and is responsible for assigned company assets such as a vehicle, tools, and inventory. The position has no direct or indirect supervisory responsibilities. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The position involves physical work, driving, and exposure to varied environmental conditions. Normal business hours apply, with schedule flexibility and occasional or extended hours as needed, including nights and weekends.

Requirements

High school diploma or GED.
0–2 years of electrical or mechanical experience.
Fundamental mechanical aptitude and/or electrical aptitude, including troubleshooting ability.
Ability to use basic hand tools and equipment, and to read and follow service manuals, gauges, and meters.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional customer-service demeanor and telephone skills, with the ability to communicate effectively and assist customers.
Ability to understand and follow safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
Ability to prioritize workload and concurrent tasks, work independently, take direction, and adapt priorities.
Ability to meet the physical demands of the job, including lifting up to 75 pounds; climbing ladders; walking 3–5 miles per day; driving 5–6 hours per day; and kneeling, squatting, bending, pushing, and pulling.
Ability to work in tight or confined spaces and operate motor vehicles, heavy equipment, machinery, and/or power tools.
Ability to work in office and customer facilities, including commercial kitchens, and tolerate potential exposure to noise, heat, cold, slippery, wet, or dirty conditions.
Ability to travel up to 50% of the time and work flexible or extended hours, including nights and weekends when needed.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on a time-and-material basis.
Complete and document preventive maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current organization, industry, and equipment knowledge.
Manage assigned company assets, including a vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Meet productivity standards, complete work in a timely manner, and maintain attendance and punctuality.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training.
Communicate with individuals inside and outside the organization, resolve crises or conflicts, and adjust priorities as needed.
Support sales and lead opportunities, such as equipment, contract, and water-treatment leads.