Service Technician I

ITW•Saint Louis, MO

13d

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role focuses on basic mechanical equipment and includes routine on-call, after-hours, holiday, and weekend on-site repair support. The technician is responsible for assigned company assets, including a vehicle, tools, and inventory, and follows company safe-driving policies and service safety procedures. The position has no direct or indirect supervisory responsibilities. Work takes place at an office and customer facilities, including commercial kitchens, with travel up to 50% of the time.

Requirements

High school diploma or GED.
0–2 years of electrical/mechanical experience.
Fundamental mechanical aptitude to operate and troubleshoot equipment.
Skill using tools and equipment such as basic hand tools, gauges, and meters, and ability to read and follow service manuals.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand business safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
Professional demeanor and excellent telephone skills and etiquette, with the ability to communicate orally with people inside and outside the organization.
Problem-solving, customer-service, crisis/conflict-resolution, time-management, and multitasking abilities.
Ability to self-motivate and take direction from senior technicians and management.
Ability to commit to extended work hours when necessary.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, and kneel, squat, bend, push, and pull.
Ability to work in varied environments, including tight and confined spaces, and operate motor vehicles, heavy equipment, machinery, and/or power tools.
Ability to accommodate travel up to 50% of the time and schedule flexibility, including occasional or extended hours, nights, and weekends.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or time-and-material basis.
Complete and document preventative maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicle and equipment, and report defects and take affected items out of service until repaired or replaced.
Complete required safety training and follow safety guidelines.
Meet productivity and workflow standards and complete work accurately and on time.
Identify sales and lead opportunities, including equipment, contract, and water-treatment leads.