Service Technician I

MKS Instruments•Rochester, NY

3d•$17 - $28

About The Position

As a Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products and ensure they meet the company’s quality standards. You will report to the Senior Manager Service. The role involves diagnosing, troubleshooting, repairing, and debugging RF products; performing in-house servicing and repairs for complex mechanical, hardware, software, and system failures; and implementing solutions to improve customer satisfaction. You will document service activities, including test results, service reports, and customer communications, and provide guidance and training to junior technicians.

Requirements

Associate’s degree in electronics or a related field from a two-year college or military program, or equivalent work experience.
0+ years of experience servicing and repairing RF products or related electronic equipment.
Proficiency in using RF test equipment and ability to troubleshoot complex electronic systems.
Ability to follow detailed instructions and maintain high-quality workmanship.
Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.
Ability to sit or stand for extended periods, perform repetitive tasks, and lift up to 50 lbs as needed.

Nice To Haves

Experience with RF generator boards and related test equipment.
Familiarity with 6S and Lean methodologies.
Strong organizational skills and ability to manage multiple tasks simultaneously.

Responsibilities

Diagnose, troubleshoot, repair, and debug RF products.
Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
Analyze and implement solutions to enhance customer satisfaction.
Maintain detailed records of service activities, including test results, service reports, and customer communications.
Provide guidance and training to junior technicians, sharing knowledge and best practices.