Service Technician I

ITW•Cincinnati, OH

16h

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support. The role installs, maintains, diagnoses, and repairs basic mechanical commercial food equipment; completes and documents preventive maintenance; and follows safety procedures and policies. The technician supports customer experience and branch financial objectives, maintains current organization, industry, and equipment knowledge, and is responsible for assigned company assets such as a vehicle, tools, and inventory. This position has no supervisory responsibilities.

Requirements

High school diploma or GED.
0–2 years of electrical or mechanical experience.
Mechanical aptitude to operate and troubleshoot equipment.
Skill in using tools and equipment such as basic hand tools, gauges, and meters, and ability to read and follow service manuals.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional demeanor and strong telephone etiquette, interpersonal, and communication skills.
Problem-solving ability and attention to safety, efficiency, and quality.
Ability to prioritize workloads and complete work accurately and efficiently within established time frames.
Ability to communicate orally with people inside and outside the organization.
Ability to meet productivity standards, complete work in a timely manner, and maintain reliable attendance and punctuality.
Ability to follow instructions, take responsibility for actions, work collaboratively, and keep commitments.
Flexibility to work extended hours when necessary.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract or time-and-materials basis.
Complete and document preventive maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current organization, industry, and equipment knowledge.
Be responsible for assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Perform periodic visual safety inspections of the vehicle and equipment, report defects, and remove unsafe items from service until repaired or replaced.
Complete required safety training and follow applicable safety guidelines.