Service Technician I

ITW•Philadelphia, PA

11d

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The position involves a routine work schedule with on-call, after-hours, holiday, and weekend on-site repair support. The technician installs, maintains, diagnoses, repairs, and completes preventative maintenance on basic mechanical commercial food equipment. The role also requires compliance with safety procedures, support for customer experience and financial objectives, continued equipment and industry knowledge, and care of assigned company assets, including a vehicle, tools, and inventory. The position has no supervisory responsibilities. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The schedule is based on normal business hours but may include early mornings, evenings, nights, weekends, holidays, on-call work, and extended hours as needed.

Requirements

High school diploma or GED.
0–2 years of electrical or mechanical experience.
Mechanical aptitude to operate and troubleshoot equipment.
Skill in using tools and equipment such as basic hand tools, service manuals, gauges, and meters.
Ability to read and interpret service manuals, mechanical diagrams, and safety guidelines.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional customer-service demeanor and telephone etiquette, with the ability to communicate effectively and assist customers.
Problem-solving skills and an alert, safety-focused approach to work.
Ability to prioritize workload and concurrent tasks, communicate orally with people inside and outside the organization, resolve crises or conflicts, self-motivate, and take direction.
Ability to meet productivity standards and complete work accurately and on time.
Flexibility to adjust priorities and commit to extended hours when necessary.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, kneel, squat, bend, push or pull, work in confined spaces, and operate vehicles, heavy equipment, machinery, or power tools.
Ability to work in customer facilities and commercial kitchens, with possible exposure to noise, heat, cold, slippery, wet, or dirty conditions.
Ability to travel up to 50% of the time.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for contract and time-and-material customers.
Complete and document preventative maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Be responsible for assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove items from service until repaired or replaced.
Complete required safety training.