Service Technician - Gas and Flame Instruments

Teledyne Technologies•Cypress, TX

9d•Hybrid

About The Position

Provide technical support, in-house and on-site repair, installation, and training for customers, as well as field service for all Teledyne Gas & Flame Detector Products. This role involves providing feedback to engineering and production for product improvements and servicing customers with activities including service estimates, troubleshooting, service orders, project sales orders, and scheduling information. Additionally, the position offers application support for products.

Requirements

Excellent technical and troubleshooting skills
Excellent Remote technical and troubleshooting skills
Vocational or Technical Certificate, or college degree (Associates Degree) in related or specialized field; 5+ years of experience, and/or training; or equivalent combination of education and experience.
Must be self-motivated, display an enthusiastic attitude and initiative and a willingness to be flexible.
Must be able to work independently and as a member of a team
lift 35-55lbs if needed.

Responsibilities

Depot repair, field repair, perform installations, and preventative maintenance/calibrations
Interpret and work from complex electromechanical blueprints, schematics, drawings and work instructions.
Perform set-up and analytical tests on any Teledyne Gas & Flame Detector units
Interpret and record analytical data from testing
Installation of instrumentation in various environments, including, but not limited to manufacturing facilities
Coordinate with on-site contractors and facility managers to ensure proper system installation
Uses and maintains manufacturing and test equipment.
Answer basic application and detailed service-related questions for Teledyne Gas & Flame Detector units remotely.
Enter Cases from customer phone calls and email inquiries
Provide customers with written quotation on parts/service
Ability to work with and manage parts via the software that manages Teledyne’s financials and supply chain.
Initiate and/or process return authorization for incorrect or defective material ordered, shipped or received.
Schedule and complete installation, troubleshooting, repair and preventative maintenance at customer site
Patiently explain complex technical systems to individuals and groups in person and remotely.
Creates and edits user manuals, checklists, troubleshooting guides, etc.
Ability to effectively interpret engineering drawings, technical manuals, videos, and documents for new system startup, certifications, and systems maintenance.
Responsible for achieving technical supports quality and productivity measurements
Participate actively in the quality process including project team involvement, problem solving, corrective and preventative actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.