Service Technician - Fire I

MSS Solutions • Hanahan, SC

9d

About The Position

MSS Solutions, LLC is hiring a Service Technician - Fire I to support its fire and life-safety services. The role performs routine inspections, testing, servicing, installation, and preventative maintenance for life-safety product lines, including fire detection, security, CCTV, and monitoring systems. The technician troubleshoots system problems and resolves them through equipment installation or software changes, while maintaining inspection schedules and documentation.

The technician is expected to develop or maintain knowledge of NFPA, state, and local fire codes and become NICET certified. The role involves programming systems using a laptop, understanding computer networking and low-voltage electrical systems, and supporting customer satisfaction. Assigned work should be completed on time with little supervision. Emergency service call-outs are supported on a rotational basis, and other duties may be assigned. The position may require day travel within North Carolina and South Carolina and extended hours as needed.

Requirements

• Two years of experience in commercial or industrial fire alarm systems.
• Experience with Microsoft Excel and Word for inspection reporting.
• Experience reading and interpreting blueprints, diagrams, and specifications.
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment.
• Experience using hand tools and a multimeter.
• Ability to follow verbal and written instructions.
• Ability to carry and move equipment and tools weighing up to 40 pounds.
• Ability to work on lifts and ladders.
• Must possess hand tools.
• Willingness to travel within North Carolina and South Carolina for day trips and work extended hours as needed.
• Valid driver's license and clean driving record.
• Must successfully pass a background check.
• Random drug testing is required.
• A regular and supervisory probation period is required, if applicable.

Responsibilities

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of fire detection, security, CCTV, and monitoring product lines.
• Troubleshoot system problems and resolve them through physical equipment installation or software changes.
• Develop knowledge of NFPA, state, and local fire codes and become NICET certified.
• Program systems via laptop, including systems involving minor to complex equations and thought processes.
• Follow and maintain a structured inspection schedule.
• Input, retrieve, and archive inspection documentation using a laptop computer.
• Maintain customer satisfaction.
• Complete assigned tasks on time with little supervision.
• Support emergency service call-outs on a rotational basis.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer contributions
• Paid time off
• Paid holidays
• Employee Assistance Program
• Long-term disability
• Short-term disability
• Flexible Spending Plan
• Health Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed