Service Tech - Sacramento

ICEE•Sacramento, CA

14h

About The Position

The ICEE Company is hiring a Service Technician to service ICEE and restaurant equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. Under the supervision of operations leadership, technicians are expected to provide a high standard of customer service and work with minimal supervision. The role includes dispatched service calls, preventative maintenance, troubleshooting and repairs, product quality checks, equipment and vehicle upkeep, service documentation, customer communication, and general warehouse duties. Weekly meetings are held at the Service Center. The position is full-time and starts at $22 per hour, with pay commensurate with experience, education, skills, training, and certifications. ICEE provides a vehicle, uniforms, tools, cell phone, tablet, and gas card. Required ICEE Academy training generally lasts two weeks and may include weekend sessions; regular hourly wages and applicable overtime are paid during training. Successful completion of the training is required for continued employment.

Requirements

High school diploma or equivalent.
Strong mechanical background and aptitude.
Ability to work independently and stay on task with minimal to no supervision.
Ability to maintain customer, interpersonal, and team relationships and provide service.
Strong organization and time-management skills; ability to complete tasks in a timely manner.
Strong oral and written communication skills and comfort performing basic mathematical functions.
Valid Real-ID Driver’s License, which must be maintained.
Ability to regularly lift 55 pounds or more and occasionally lift in excess of 70 pounds.
Willingness and ability to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Must successfully complete ICEE Academy training to remain employed.

Nice To Haves

Graduate of a technical or vocational school.

Responsibilities

Receive dispatched service calls and respond promptly based on the estimated time of arrival.
Perform preventative maintenance, troubleshoot or diagnose service problems, and complete repairs as needed.
Check product quality, including syrup levels and flavors, and clean around machines.
Maintain inventory and upkeep of parts, tools, and the company vehicle.
Review service orders and work performed with the supervisor, and communicate customer concerns, needs, and up-selling opportunities.
Document all work performed and close out activities upon completion.
Communicate clearly with customers and co-workers.
Perform general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the Service Center and required ICEE Academy training.
Perform other duties assigned by the Supervisor.