Service Coordinator I Generalist Sacramento

Step Up•Sacramento, CA

7d•$25 - $26•Onsite

About The Position

The Service Coordinator I - Generalist, also described as an Outreach Specialist, is part of Step Up’s Sacramento Homeless Services Program in the City of Sacramento. The program provides outreach, housing navigation, and retention services to people experiencing chronic homelessness. The position initially focuses on street outreach and engagement, housing linkage, ongoing case management, and motel voucher services. After program members are enrolled, the role transitions to SCI-Care Coordinator, providing housing retention services and continuing case management. The position works with approximately 33–50 participants who may face barriers including homelessness, complex trauma, medical or mental health needs, and substance use. The employee conducts outreach, assesses needs, links participants to services and housing resources, maintains case records, and coordinates with treatment providers, community partners, and City departments. Work may take place on the streets, in shelters, or in other locations where people experiencing homelessness live or receive services. The role requires occasional driving and transporting participants. The work may involve exposure to infestations, unpleasant odors, poor hygiene, mental health symptoms, poverty, profanity, explicit or derogatory language, and verbal or physical expressions of anger or trauma. Step Up provides training in crisis de-escalation and procedural safeguards intended to mitigate employment risks. Employees are expected to follow the organization’s trauma-informed care and mental health recovery principles and its core values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships.

Requirements

A bachelor’s degree in psychology or social work, or three years of related work experience.
At least two years of experience working with the homeless population.
Case management experience, including the ability to chart client progress and meet documentation requirements.
Own transportation, a current California driver’s license, and vehicle insurance.
Ability to work collaboratively with others and as part of a team.
Initiative, solution-focused practice, and effective time management to balance caseload, direct services, and paperwork.
Ability to work within one’s skills and scope of practice and seek support or training when needed.
Ability to work with a team in street settings, homeless facilities, and with community providers such as police, churches, and hospital emergency rooms.
Ability to meaningfully engage people on the streets and build enough trust for them to accept offered services.
Ability to promote and follow safety practices for oneself and team members.
Ability to perform keyboard data entry.
Ability to perform the described physical duties, including sitting; using hands and fingers; handling or feeling; reaching; talking and hearing; frequently walking, balancing, stooping, kneeling, or crouching; and occasionally lifting or moving up to 15 pounds.
Ability to work in settings that may involve infestations, unpleasant odors, poor hygiene, mental health symptoms, poverty, profanity, explicit or derogatory language, and verbal or physical expressions of anger or trauma.

Nice To Haves

Knowledge of or experience with mainstream benefits and services.
Knowledge of mental health diagnoses and levels of functioning.
Knowledge of evidence-based practices such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.

Responsibilities

Conduct street outreach and engage individuals referred to the Motel Voucher and Housing Coordination Homeless Services Program.
Build rapport and assess individuals for mental illness, co-occurring substance use, and other health care needs until services and linkages are accepted.
Complete the VI-SPDAT homeless survey for individuals encountered and submit results to the local Coordinated Entry System for entry and housing matching.
Assess immediate needs, including crisis intervention, medical attention, showers, clothing, food, and emergency shelter; provide appropriate triage or referrals to housing, health, financial resources, and community partners.
Engage assigned clients in achieving their goals and objectives, and report changes in functioning, support networks, living arrangements, financial status, physical health, and self-care to the team and clinically qualified staff.
Communicate regularly with other treatment providers.
Complete required program paperwork and maintain documentation in Welligent or HMIS according to program standards and deadlines.
Maintain participant files in compliance with funder requirements and applicable confidentiality guidelines.
Assist with data collection and quarterly and annual report submissions.
Attend Step Up staff meetings and trainings as requested.
Coordinate with City departments, including the Library, Police, Fire, Public Defender, and Parks and Recreation, to support staff education about homelessness and link people to services.
Provide ongoing case management and motel voucher program support to a diverse group of approximately 33–50 participants.
Evaluate social, emotional, and economic factors that may interfere with participants’ stability and health; obtain consents and authorizations as needed.
Assist members with recertification and collaborate with the Housing Coordination/Navigation team to access temporary housing, obtain permanent housing, and facilitate move-in processes.
Meet face to face with members one to three times per week before they obtain housing, and monthly or as needed after they have lived successfully in housing for at least one year.
Maintain complete, accurate, and current files and required information in agency records and electronic databases, including CHAMP and HMIS; update income and demographic information.
Document services within 48 hours using the G.I.R.P. format: Goal, Intervention, Response, Plan.
Perform other duties as assigned.
Adhere to Step Up’s core values in interactions with members, colleagues, supervisors, and community members.

Benefits

Opportunities for growth and professional development.
Paid time off, including 13 paid holidays, 10 days of EPTO, and 12 sick days.
Competitive salary and benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Aflac coverage.
$25,000 life insurance coverage.
403(b) retirement plan available on the first day of work.
After working 1,000 hours, Step Up matches 3% of the 6% contributed by the employee.