Service Center Manager - Sacramento & Folsom

Valvoline Instant Oil Change - Henley Enterprises • Sacramento, CA

7d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to oversee day-to-day service center operations and drive team and center success. The role offers leadership development and opportunities for advancement. It also includes hands-on vehicle services, customer service, inventory management, and maintaining a safe, clean, and organized work environment.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.
• Basic computer knowledge or aptitude.
• Reliable transportation.
• Ability to perform physical job functions, including lifting or transporting items up to approximately 50 pounds, moving between bays, and working above or below vehicles.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, and other vehicle services.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid level checks.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
• Add fluids and the correct amount of oil according to vehicle specifications.
• Lubricate chassis and driveline components and perform additional cooling system and transmission services.
• Perform second checks to verify that services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Use tools to complete services in tight or hard-to-reach areas.
• Communicate verbally to ensure services are completed accurately, safely, and in the correct order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.25 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed