Service Tech / Advisor
About The Position
As a Trek Service Technician/Advisor, you care for bikes so their owners love riding them. You troubleshoot repairs and service different kinds of bikes, install accessories customers select for new bikes, and handle new models before they reach the sales floor. You build relationships with customers who trust you to keep their gear running flawlessly. The role closely supports the Service Manager; when the Service Manager is unavailable, you represent the department to customers. The position emphasizes customer service and hospitality, including speaking with customers to evaluate issues and recommend repairs. Trek values hospitality skills above prior shop experience and seeks someone with strong communication, leadership, and problem-solving skills. The role is at Trek Store Fort Collins.
Requirements
- Self-motivation and a positive, team-focused mentality, with willingness to help with any task.
- A warm, approachable manner, strong listening skills, and a desire to help customers, including during busy periods.
- Strong communication skills.
- Attention to detail and an interest in figuring out how things work.
- Eagerness to learn bicycle servicing.
- Desire to continue learning proper service methods and new technologies.
- Strong hospitality, communication, leadership, and problem-solving skills.
Responsibilities
- Troubleshoot repairs and service different kinds of bikes.
- Install accessories selected by customers for their new bikes.
- Work with new bike models before they reach the sales floor.
- Build relationships with customers and help keep their equipment running reliably.
- Evaluate customer issues and recommend repairs.
- Support the Service Manager and represent the service department to customers when the manager is unavailable.
Benefits
- Flexible and fun company culture
- Competitive health care
- PPO and HDHP medical plan options
- Dental insurance
- Vision insurance
- Flexible Spending Accounts (FSA)
- Free life insurance and optional term life insurance
- Competitive vacation package
- 401(k) with match
- Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Paid company holidays
- Tuition reimbursement up to $15,000 for undergraduate and master's programs
- Employee discounts on all products
- Partner retail discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
