Service Team Member

El Pollo Loco • Rancho Cucamonga, CA

8d

About The Position

At El Pollo Loco, the Service Team Member helps create memorable guest experiences by greeting customers, assembling orders, and helping prepare fire-grilled menu items. The role ensures “Best in Class” customer service from start to finish, supports efficient and accurate order processing, and contributes to a clean, positive restaurant environment. Team members work collaboratively with restaurant colleagues and management to achieve operational goals and uphold company standards. Previous customer-service or food-service experience is preferred but not required.

Requirements

• Previous experience in customer service or food service is preferred but not required.
• Follow company recipes and procedures when preparing food.
• Process payments and cash transactions accurately and professionally.

Nice To Haves

• Previous customer-service or food-service experience.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Strive to meet or exceed customer expectations and satisfaction.
• Help prepare food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
• Process and assemble customer orders accurately, efficiently, and on time.
• Use suggestive selling to enhance the customer experience and increase sales.
• Maintain cleanliness.
• Handle payment and cash transactions accurately and professionally.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Career growth potential and promotion from within
• Flexible schedule with full-time or part-time hours
• Medical insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• 401(k) plan with matching and immediate vesting for participants age 21 or older
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed