Service Team Member
About The Position
The Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast and friendly checkout experience. The role includes cash handling, promoting the Rewards program and Private Label Credit Cards, and educating customers about the Voice of Customer survey. Team Members also assist with online order fulfillment, truck unloading, stocking, planograms, merchandise recovery, and general store maintenance to help keep the store well-merchandised and in stock. The position supports safety and shrink programs, follows company procedures and policies, and interacts with others respectfully while promoting the organization’s vision and values. Team Members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. Michaels requires team members in this role to be at least 16 years old. The stated total base pay range is $20.75–$24.40, and the position may be eligible for overtime compensation under applicable laws.
Requirements
- Must be at least 16 years old.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Promote the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
