Service Team Member - 6207

El Pollo Loco•Redding, CA

13d

About The Position

At El Pollo Loco, the Service Team Member helps create memorable guest experiences by greeting customers, assembling orders, and assisting with preparation of fire-grilled menu items. The role ensures “Best in Class” customer service from start to finish by preparing food, maintaining cleanliness, assisting customers, processing orders efficiently, suggestive selling, and handling payments and cash transactions accurately and professionally. The Service Team Member works collaboratively with restaurant team members and management to meet operational goals, maintain a positive work environment, and uphold company standards. Previous customer service or food service experience is preferred but not required. The position may be full-time or part-time, with flexible scheduling and no overnight hours.

Requirements

Previous experience in customer service or food service is preferred but not required.

Nice To Haves

Previous experience in customer service or food service.

Responsibilities

Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
Greet and assist customers with their orders in a friendly and helpful manner.
Strive to meet or exceed customer expectations and satisfaction.
Assist in preparing food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
Process and assemble customer orders efficiently, accurately, and on time.
Use suggestive selling to complete the customer experience and increase sales.
Maintain cleanliness.
Handle payment and cash transactions accurately and professionally.