Service Support Specialist/Dispatcher

Ace Service Company • Needham, MA

1d • $24 - $31 • Onsite

About The Position

This is an in-person position. Need to answer service calls with enthusiasm and professionalism, create accurate service requests and manage details, assist customers and resolve issues quickly, dispatch and communicate with technicians via dispatching software, manage schedules and updates to keep things running smoothly, act quickly on urgent tasks and troubleshoot as needed, provide clear quotes and prepare invoices with correct pricing, and pitch in wherever needed to keep operations flowing. You’ll never have the same day twice, but here’s what your day will usually include.

Requirements

• Detail-oriented and highly organized
• Comfortable with Microsoft Office (Word, Outlook, Excel)
• Skilled at multitasking and staying calm under pressure
• Able to work independently and thrive in a team
• Self-motivated, quick to learn, and adaptable in a fast-paced setting

Nice To Haves

• Experienced in customer service
• dispatching, billing, or ERP systems is a plus

Responsibilities

• Answer service calls with enthusiasm and professionalism
• Create accurate service requests and manage details
• Assist customers and resolve issues quickly
• Dispatch and communicate with technicians via dispatching software
• Manage schedules and updates to keep things running smoothly
• Act quickly on urgent tasks and troubleshoot as needed
• Provide clear quotes and prepare invoices with correct pricing
• Pitch in wherever needed to keep operations flowing

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) program
• Paid time off (PTO) and sick leave
• Town Shares program—share in the company’s long-term success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed