Service Support Associate | Application

Advanced Assembly • Madison, WI

2d

About The Position

The Service Support Associate supports daily operations within the Service Department through hands-on product handling, testing, processing, packaging, and administrative assistance. The role helps ensure products and related processes are handled accurately, efficiently, and in accordance with department procedures. Responsibilities may vary based on department needs, workload, and the employee’s skills and experience. The successful candidate is detail-oriented, adaptable, dependable, and willing to learn. They take initiative, recognize changing priorities, and develop the ability to manage assigned work independently while contributing to the team’s overall success.

This position has no direct reports. The employee is expected to adhere to company policies and act as a role model in doing so. Duties and responsibilities may change or be added at any time, with or without notice.

Requirements

• High school diploma or GED equivalent.
• Strong attention to detail and commitment to accuracy.
• Basic computer skills and ability to learn new software and department systems.
• Ability to follow established procedures and maintain accurate records.
• Strong organizational skills and ability to manage multiple tasks and changing priorities.
• Effective communication and collaboration skills.
• Self-motivated, dependable, and adaptable, with a willingness to take initiative and learn.
• Reliable attendance and a responsible approach to assigned work.
• Ability to safely use hand tools and handle products and materials.
• Ability to occasionally lift up to 35 pounds.
• Ability to sit, stand, walk, bend, and reach as needed to perform job duties.

Nice To Haves

• Experience with Microsoft 365, data entry, or database applications.
• Familiarity with Enterprise Resource Planning (ERP) systems, such as QAD, or similar business software.
• Experience in manufacturing, product service, receiving, or other process-driven environments.
• Exposure to ISO 9001, IPC standards, soldering, electronic testing, or related technical processes.
• Experience with work orders, inventory-related activities, receiving, or shipping documentation.

Responsibilities

• Support daily service operations, including receiving, processing, testing, re-serialization, and preparing products for shipment.
• Disassemble and reassemble products using hand tools, power tools, and established procedures.
• Perform product testing and accurately record results and related information.
• Prepare products, shipping materials, labels, and packaging for shipment.
• Assist with receiving product returns, documentation, and other administrative or inventory-related processes as assigned.
• Enter, review, and maintain accurate information in spreadsheets, databases, and department systems.
• Monitor workload and adjust priorities in response to department needs and workload.
• Communicate questions, issues, process concerns, and workload needs to appropriate team members.
• Collaborate with department team members and provide support across tasks as needed.
• Learn additional responsibilities and processes as skills and department needs develop.
• Identify opportunities to improve accuracy, organization, and efficiency in daily work.
• Perform other duties as assigned.
• Adhere to company policies and act as a role model in following them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED