Service Support Associate | Application

Ultratec, Inc. / CapTel, Inc. / CapTel Service Specialists, LLC. (CSS) / Outreach Experts, Inc. (OEI) / Weitbrecht Communications, Inc. / Advanced Assembly, Inc. • Madison, WI

3d • Onsite

About The Position

Advanced Assembly, Inc. (AAI), an electronics manufacturing services provider located in University Research Park on the west side of Madison, is hiring a Service Support Associate to support daily operations within its Service Department. AAI produces electronic assemblies and products, including the Captioned Telephone (CapTel), and emphasizes production capability, reliability, and quality.

The role involves hands-on product handling, testing, processing, packaging, and administrative assistance to ensure products and related processes are handled accurately, efficiently, and according to department procedures. Responsibilities may vary with department needs, workload, and the employee’s skills and experience. The successful candidate is detail-oriented, adaptable, dependable, willing to learn, able to respond to changing priorities, and capable of developing independence while contributing to the team.

This position is offered as full-time or part-time, with a schedule of 30–40 hours per week, Monday through Friday. Regular hours are established between 5:30 AM and 5:00 PM, and availability during core hours of 8:00 AM to 4:30 PM is strongly preferred for collaboration and training. Wage depends on experience. A $1,500 sign-on bonus is offered to newly hired full-time employees and is paid on the first check after successful completion of the 90-day probationary period.

AAI describes its workplace as diverse, friendly, and casual, with a record of stability, growth, and advancement opportunities. Reasonable accommodations may be made for religious beliefs and individuals with disabilities, absent undue hardship.

Requirements

• High school diploma or GED equivalent.
• Strong attention to detail and commitment to accuracy.
• Basic computer skills and ability to learn new software and department systems.
• Ability to follow established procedures and maintain accurate records.
• Strong organizational skills and ability to manage multiple tasks and changing priorities.
• Effective communication and collaboration skills.
• Self-motivated, dependable, and adaptable, with willingness to take initiative and learn.
• Reliable attendance and a responsible approach to assigned work.

Nice To Haves

• Experience with Microsoft 365, data entry, or database applications.
• Familiarity with Enterprise Resource Planning (ERP) systems, such as QAD, or similar business software.
• Experience in manufacturing, product service, receiving, or other process-driven environments.
• Exposure to ISO 9001, IPC standards, soldering, electronic testing, or related technical processes.
• Experience with work orders, inventory-related activities, receiving, or shipping documentation.

Responsibilities

• Support daily service operations, including receiving, processing, testing, re-serialization, and preparing products for shipment.
• Disassemble and reassemble products using hand tools, power tools, and established procedures.
• Test products and accurately record results and related information.
• Prepare products, shipping materials, labels, and packaging for shipment.
• Assist with receiving product returns, documentation, and other assigned administrative or inventory-related processes.
• Enter, review, and maintain accurate information in spreadsheets, databases, and department systems.
• Monitor workload and adjust priorities in response to department needs and workload.
• Communicate questions, issues, process concerns, and workload needs to appropriate team members.
• Collaborate with department team members and support tasks across the team as needed.
• Learn additional responsibilities and processes as skills and department needs develop.
• Identify opportunities to improve accuracy, organization, and efficiency in daily work.
• Perform other duties as assigned.

Benefits

• $1,500 sign-on bonus for newly hired full-time employees, payable on the first check following successful completion of the 90-day probationary period.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED