Service Support Associate (Shipping)

Sciton•Palo Alto, CA

2d•Onsite

About The Position

Join Sciton’s Service team as a Service Support Associate supporting manufacturing, distribution, and service operations for advanced medical laser systems. The role helps ensure service parts, customer orders, and equipment shipments are processed efficiently and accurately, supporting quality and customer satisfaction. The associate coordinates order processing, shipping logistics, and documentation, and provides support to internal teams and external customers.

Requirements

Associate degree.
1–2 years of work experience, preferably within manufacturing operations.
Computer skills in Microsoft Office, especially Excel and Word.
Ability to follow instructions and pre-established guidelines to perform job functions.
Self-motivated, results-oriented, highly organized, creative, and enthusiastic.
Ability to remain composed under pressure from multiple ongoing projects.
Flexibility and ability to multitask.
Excellent oral and written communication skills.
Ability to work independently and in a team environment.

Nice To Haves

Familiarity with enterprise solution software.

Responsibilities

Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
Assemble internal and external customer orders and prepare goods for shipment.
Open calls and sales orders in Sciton’s ERP system to track movement of parts and field service activity.
Receive parts and close calls to initiate billing upon completion of field service activities.
Work with management to resolve issues that arise during the call-closing process.
Update the Material Order Spreadsheet during and after call processing.
Review and update the customer installed base as required.
Respond to internal and external customer requests as needed.
Update Sciton Store upon request.
Assist with weekly inventory.
Scan and maintain electronic device history records (eDHRs) and other corporate documentation as assigned by management.