International Service Support Associate (Shipping)

Sciton • Palo Alto, CA

9d

About The Position

The International Service Support Associate works within Sciton’s Service business unit to support the manufacturing, distribution, and service operations for medical laser equipment serving domestic and international customers. The role manages orders, tracks parts and field service activity, maintains documentation and customer records, and assists with inventory and operational issue resolution. It involves assembling customer orders for shipment, processing service calls and sales orders in Sciton’s ERP system, and helping ensure customers receive high-quality service and support.

Requirements

• Associate degree.
• 1–2 years of work experience; manufacturing operations experience is preferable.
• Computer skills in Microsoft Office, especially Excel and Word.
• Self-motivated, results-oriented, highly organized, creative, and enthusiastic, with the ability to stay composed under pressure from multiple ongoing projects.
• Flexible and able to multitask.
• Excellent oral and written communication skills.
• Ability to work independently and in a team environment.
• Ability to rely on instructions and pre-established guidelines to perform job functions.

Nice To Haves

• Familiarity with enterprise solution software.
• Work experience in manufacturing operations.

Responsibilities

• Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
• Assemble internal and external customer orders and prepare goods for shipment.
• Open calls and sales orders in Sciton’s ERP system to track parts movement and field service activity.
• Receive parts and close calls to initiate billing when field service activities are complete.
• Work with management to resolve issues that arise during the call-closing process.
• Update the Material Order Spreadsheet during and after call processing.
• Review and update the customer installed base as required.
• Respond to internal and external customer requests as needed.
• Update the Sciton Store upon request.
• Assist with weekly inventory.
• Scan and maintain electronic device history records (eDHRs) and other corporate documentation as assigned by management.

Benefits

• Opportunity to participate in equity/stock incentive programs.
• Profit-sharing bonus.
• Comprehensive benefits package.
• 401(k) with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree