Service Support Analyst

ASCO Equipment • Lubbock, TX

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About The Position

ASCO Equipment has a career opportunity for a Service Support Analyst in Lubbock, Texas. Experience with computers and manufacturer software will be vital to success. The analyst will work directly with the service department and service technicians, primarily supporting computer systems for all lines of equipment ASCO represents and serving as a service IT resource. The role is regional and involves traveling to designated stores in the assigned region.

Requirements

• Ability to work in a fast-paced, high-volume dealership.
• Detail-oriented, with time-management and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills and experience with G-Suite and other service programs.
• Personal dedication to work safety and accountability.

Responsibilities

• Take ownership of the customer experience.
• Understand and support the service laptop program.
• Install and operate programs.
• Keep programs up to date.
• Track laptops and software.
• Communicate clearly and effectively with customers, technicians, and the service manager.
• Provide status updates on work orders, troubleshooting, technician progress, and general questions.
• Perform various other administrative duties.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed