Cloud Service Support Admin/Analyst
About The Position
Leidos Digital Sector is seeking a Cloud Service Support Admin/Analyst to assist with day-to-day operations and monitoring of cloud tenants, including Microsoft Azure Entra ID or equivalent Active Directory, and Microsoft 365/SaaS platforms such as Exchange Online, SharePoint, OneDrive, Teams, Intune, and Virtual Desktop. Under the direction of senior engineers, the role performs routine monitoring and alerting, administers user accounts and access privileges according to least-privilege principles, and helps resolve synchronization, licensing, and access issues. It also supports tenant health checks, operational dashboards and reports covering availability, licensing, and SLA performance, and documentation for compliance, COOP/DR testing, and governance activities. The position manages and monitors Azure infrastructure and performs administrative work across Microsoft 365 SaaS offerings, including on-premise and cloud systems, networks, servers, and endpoints. It monitors administrative and operational/security tools for incidents, outages, feature releases, and alerts; supports Teams Live Events; oversees SharePoint site hierarchy; participates in ITSM activities; provides Tier 2 service desk support; and manages Windows images, group policy, and end-user software.
Requirements
- Current TOP SECRET Security Clearance.
- Certifications in Azure Fundamentals and Microsoft 365 Fundamentals.
- Bachelor's or master's degree and at least 3 years of experience as an Azure Cloud Administrator in an enterprise-level cloud computing environment.
- Experience with Microsoft Office Suite, PowerShell, Azure Firewall, Microsoft SharePoint, Microsoft Cloud Security, and data governance tools.
- Basic experience with Power Platform.
- Working knowledge of Purview and the Information Technology Infrastructure Library (ITIL) Framework.
- Comprehensive understanding of cloud computing and networking.
- Superior organizational skills and ability to manage multiple projects.
- Strong oral and written communication skills.
- Strong attention to detail.
Nice To Haves
- Information Assurance Technical (IAT) Level II certification.
Responsibilities
- Manage and monitor Azure infrastructure, including identity and governance, storage, compute resources, virtual networking, backup operations, data protection labeling, and virtual machine deployment for a large user base.
- Perform administrative tasks and manage tenant-wide configuration settings for Microsoft 365 SaaS offerings, including on-premise and cloud systems, networks, servers, and endpoints.
- Monitor the M365 Admin Center and related operational/security tools for incidents, outages, feature releases, and alerts; analyze performance and trends to support service operations.
- Provide support for Teams Live Events, including conferencing and telephony support.
- Oversee the hierarchical management of SharePoint sites.
- Participate in ITSM roles and activities as required, including change management, incident management, and problem management.
- Provide technical support to the Tier 2 service desk.
- Manage Windows images, including group policy and end-user software.
- Perform routine cloud tenant monitoring and alerting, administer user accounts and access privileges according to least-privilege principles, and assist with synchronization, licensing, and access issue remediation.
- Support tenant health checks and produce operational dashboards and reports on availability, licensing, and SLA performance.
- Assist with documentation for compliance, COOP/DR testing, and governance activities as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
