Service Support Analyst

ASCO Equipment • Lubbock, TX

2d

About The Position

ASCO Equipment is hiring a Service Support Analyst based in Lubbock, Texas. The role supports the service department and service technicians by working primarily with computer systems for all lines of equipment represented by ASCO, as well as serving as a service IT resource. The position covers a region and requires travel to designated stores within the assigned region. Experience with computers and manufacturer software is vital to success.

Requirements

• Ability to work in a fast-paced, high-volume dealership.
• Detail orientation, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills and experience with G-Suite and other service programs.
• Personal dedication to work safety and accountability.
• Experience with computers and manufacturer software.

Responsibilities

• Take ownership of the customer experience.
• Understand the service laptop program.
• Install and operate programs.
• Keep programs up to date.
• Track laptops and software.
• Communicate clearly and effectively with customers, technicians, and the service manager.
• Provide status updates on work orders, troubleshooting, technician progress, and general questions.
• Perform various other administrative duties.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed