Cloud Service Support Admin/Analyst

Leidos•Suffolk, VA

About The Position

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Admin/Analyst to join our team. This role will assist in the day-to-day operation and monitoring of cloud tenants (Microsoft Azure Entra ID or equivalent Active Directory) and M365/SaaS platforms (Exchange Online, SharePoint, OneDrive, Teams, Intune, Virtual Desktop) under the direction of senior engineers. Responsibilities include performing routine monitoring and alerting using native tools, administering user accounts and access privileges according to least-privilege principles, and assisting with synchronization, licensing, and access issue remediation within the tenant environment. The role also supports basic tenant health checks, produces operational dashboards and reports on availability, licensing, and SLA performance, and assists with documentation for compliance, COOP/DR testing, and governance activities as directed.

Requirements

Must have a current TOP SECRET Security Clearance
Requires certifications in Azure Fundamentals and Microsoft 365 Fundamentals
Requires BS or Masters degree and 3+ years of experience as an Azure Cloud Administrator in an enterprise level cloud computing environment
Microsoft 365 Fundamentals Certification
Experience with Microsoft Office Suite, PowerShell, Azure Firewall, Microsoft SharePoint, Microsoft Cloud Security, and Data Governance Tools
Basic experience with Power Platform
Working knowledge of Purview and the Information Technology Infrastructure Library (ITIL) Framework
Comprehensive understanding of cloud computing and networking
Superior organizational skills and capable of managing multiple projects
Great communication skills (oral and written)
Strong attention to detail

Nice To Haves

Information Assurance Technical (IAT) Level II certification

Responsibilities

Manage/monitor Azure infrastructure, including identity and governance, storage, compute resources, virtual networking, backup operations, data protection labeling, and virtual machine deployment for a large user base
Perform administrative tasks and manage tenant-wide configuration settings for Microsoft 365 SaaS offerings, including on-premise and cloud systems, network, server, and endpoints
Monitor the M365 Admin Center and related operational/security tools for incidents, outages, feature releases, and alerts, analyzing performance and trends to support service operations
Provide support for Teams Live Events (e.g., conferencing/telephony support)
Oversee the hierarchal management of SharePoint sites
Participate in various ITSM roles and activities (as required) including but not limited to change management, incident management, and problem management
Provide technical support to the Tier 2 service desk
Manage Windows image to include group policy and end user software