Service Supervisor

Albertsons Companies • McKinney, TX

3d • Onsite

About The Position

The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position provides direct leadership to cashiers, courtesy clerks, self-checkout attendants, and customer service associates while maintaining efficient operations, controlling service levels, and promoting a positive shopping experience. The Service Supervisor serves as a key member of the store leadership team and assists with daily operational execution, associate development, and customer issue resolution.

Requirements

• High school diploma or equivalent.
• Previous retail, customer service, or front-end experience required.
• Strong customer service and interpersonal skills.
• Effective communication and problem-solving abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• Previous supervisory or leadership experience preferred.

Responsibilities

• Deliver outstanding customer service and foster a customer-first culture.
• Actively engage with customers and respond to questions, concerns, and requests in a timely manner.
• Resolve customer service issues professionally and effectively.
• Monitor front-end conditions to ensure a clean, organized, and welcoming environment.
• Promote exceptional service standards throughout all customer-facing areas.
• Oversee daily front-end activities including cashiering, courtesy clerk operations, self-checkout, and customer service desk functions.
• Monitor customer flow and adjust staffing assignments to minimize wait times.
• Ensure registers, self-checkout equipment, and service areas are operating efficiently.
• Support execution of company promotions, loyalty programs, and customer service initiatives.
• Monitor adherence to operational procedures and service standards.
• Provide direction, coaching, and support to front-end associates.
• Assist with training and onboarding new employees.
• Reinforce company policies, procedures, and customer service expectations.
• Promote teamwork, accountability, and a positive work environment.
• Recognize and encourage strong associate performance.
• Ensure compliance with cash handling, register accountability, and financial control procedures.
• Assist with till audits, cash pickups, and balancing activities as assigned.
• Support cash office procedures and operational compliance.
• Monitor front-end transactions for accuracy and compliance.
• Protect company assets through proper operational controls.
• Assist with labor deployment and staffing adjustments based on business needs.
• Support store readiness for promotions, holidays, and special events.
• Communicate operational priorities and service goals to associates.
• Monitor department conditions and identify opportunities for improvement.
• Assist leadership with execution of company initiatives and programs.
• Promote a safe working environment for associates and customers.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Address and report safety hazards promptly.
• Support incident reporting and documentation procedures.
• Ensure associates complete required training and certifications.
• Serve as manager-in-charge when assigned.
• Support store leadership with operational decision-making and problem resolution.
• Help maintain service standards during peak business periods.
• Assist in coordinating daily store activities and priorities.
• Support departmental collaboration to achieve overall store goals.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED