Service Supervisor

Albertsons • Heath, TX

5d • Onsite

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Job Summary
The Service Supervisor is responsible for supporting front-end store operations and ensuring an exceptional customer experience. This position provides leadership to customer service, cashier, and front-end associates while helping maintain efficient store operations, service standards, cash-handling accuracy, and regulatory compliance. The Service Supervisor serves as a key resource for associates and customers while promoting a safe, welcoming, and customer-focused shopping environment.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• Leadership and team development.
• Customer service excellence.
• Cash-handling accuracy and accountability.
• Conflict resolution and problem-solving.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Deliver outstanding customer service and lead by example.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives designed to improve the overall customer experience.
• Assist in coordinating daily front-end activities, including checkout lanes, self-checkout, and customer service areas.
• Monitor customer traffic and deploy associates effectively to maintain service levels.
• Support efficient checkout operations and minimize customer wait times.
• Ensure front-end work areas remain clean, organized, and customer-ready.
• Assist with opening, closing, and operational procedures as assigned.
• Support accurate cash-handling and register accountability procedures.
• Assist with till counts, cash pickups, balancing, and audit processes.
• Ensure compliance with company cash-control policies and operational standards.
• Maintain awareness of loss prevention and fraud prevention practices.
• Support compliance with all company and regulatory requirements.
• Provide direction, coaching, and support to front-end associates.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork, accountability, and a positive work environment.
• Monitor associate performance and provide constructive feedback.
• Serve as a leader on duty when assigned and support store-wide operations.
• Monitor front-end productivity and service performance.
• Support implementation of store programs, promotions, and operational initiatives.
• Assist in maintaining accurate signage, pricing, and presentation standards.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Help identify opportunities to improve operational efficiency and customer service.
• Support company safety programs and policies.
• Maintain a safe environment for customers and associates.
• Respond appropriately to customer and associate incidents.
• Ensure compliance with safety, security, and emergency procedures.
• Report operational or safety concerns to store leadership.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED