Service Supervisor

Albertsons Companies • Heath, TX

12h • Onsite

About The Position

The Service Supervisor is responsible for supporting front-end store operations and ensuring an exceptional customer experience. This position provides leadership to customer service, cashier, and front-end associates while helping maintain efficient store operations, service standards, cash-handling accuracy, and regulatory compliance. The Service Supervisor serves as a key resource for associates and customers while promoting a safe, welcoming, and customer-focused shopping environment.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• Leadership and team development.
• Customer service excellence.
• Cash-handling accuracy and accountability.
• Conflict resolution and problem-solving.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Deliver outstanding customer service and lead by example.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives designed to improve the overall customer experience.
• Assist in coordinating daily front-end activities, including checkout lanes, self-checkout, and customer service areas.
• Monitor customer traffic and deploy associates effectively to maintain service levels.
• Support efficient checkout operations and minimize customer wait times.
• Ensure front-end work areas remain clean, organized, and customer-ready.
• Assist with opening, closing, and operational procedures as assigned.
• Support accurate cash-handling and register accountability procedures.
• Assist with till counts, cash pickups, balancing, and audit processes.
• Ensure compliance with company cash-control policies and operational standards.
• Maintain awareness of loss prevention and fraud prevention practices.
• Support compliance with all company and regulatory requirements.
• Provide direction, coaching, and support to front-end associates.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork, accountability, and a positive work environment.
• Monitor associate performance and provide constructive feedback.
• Serve as a leader on duty when assigned and support store-wide operations.
• Monitor front-end productivity and service performance.
• Support implementation of store programs, promotions, and operational initiatives.
• Assist in maintaining accurate signage, pricing, and presentation standards.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Help identify opportunities to improve operational efficiency and customer service.
• Support company safety programs and policies.
• Maintain a safe environment for customers and associates.
• Respond appropriately to customer and associate incidents.
• Ensure compliance with safety, security, and emergency procedures.
• Report operational or safety concerns to store leadership.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED