Service Supervisor

Albertsons Companies•Belgrade, MT

1d•Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

Exceptional customer service orientation
Strong verbal and written communication skills
Positive attitude and professional demeanor
Effective conflict resolution and problem-solving skills
Ability to remain calm under pressure
Strong interpersonal and relationship-building skills
Team-oriented leadership approach
Adaptability and flexibility in a fast-paced environment
High level of integrity, honesty, and accountability
Ability to motivate and engage employees
Front-end operations management
Team leadership and employee supervision
Cash handling and financial accountability
Customer complaint resolution
Inventory monitoring and replenishment
Safety and risk management
Policy and procedure enforcement
Delegation and follow-through
Operational decision-making
Performance coaching and employee accountability
Multi-tasking and prioritization
Crisis and emergency response management
Retail front-end operations and customer service best practices
Cash management and loss prevention procedures
Point-of-sale (POS) systems and related technology
Store safety and sanitation standards
Company policies, procedures, and compliance requirements
Product variety, merchandising, and perishability concepts
Basic math, weights, and measures
Inventory control and replenishment practices
Workplace safety and accident reporting procedures
Cash office functions and reporting processes
Ability to lead and supervise diverse teams effectively
Ability to analyze situations and make sound business decisions
Ability to troubleshoot POS systems, scanners, registers, printers, and related equipment
Ability to maintain composure in high-stress situations
Ability to work independently and prioritize competing demands
Ability to communicate effectively with customers, employees, and leadership
Ability to stand and walk for extended periods
Ability to frequently lift and move objects up to 55 pounds
Ability to push and pull carts, equipment, and merchandise as needed
Ability to identify and address safety concerns proactively
Ability to maintain mental alertness and attention to detail throughout the workday
Ability to provide strong leadership while delivering outstanding customer experiences

Responsibilities

Deliver fast, friendly, and accurate customer service while promoting a customer-first culture.
Supervise and coordinate Front End Clerks, Courtesy Clerks, and Customer Service Clerks.
Resolve customer concerns and complaints professionally and effectively.
Monitor front-end operations to ensure optimal customer flow, service levels, and store presentation.
Serve as an overflow cashier and perform cash handling duties as needed.
Manage cash control processes, including register tills, safe transactions, loans, pickups, refunds, checks, and rain checks.
Ensure compliance with company policies, safety standards, and operational procedures.
Maintain front-end supply inventories and order merchandise as needed.
Respond to operational emergencies, pricing discrepancies, system issues, and customer incidents.
Conduct store walks, delegate assignments, and follow up to ensure tasks are completed.
Monitor in-stock conditions and coordinate replenishment of merchandise as needed.
Assist with basic cash office functions and administrative responsibilities.
Supervise store operations in the absence of the Store Manager.
Maintain a clean, organized, and safe shopping and working environment.