Service Supervisor

TEN Canada (Transportation Equipment Network) • Cambridge, ON

9d • CA$80,000 - CA$85,000 • Onsite

About The Position

As a Service Supervisor at our Cambridge Branch, you ensure that all service processes from customer intake to administrative follow through are executed accurately, efficiently, and in alignment with company standards.

Requirements

• Mechanical expertise and advanced knowledge of trailers systems
• Proven ability to lead, motivate and support trailer technicians
• Strong understanding of tools and specialized equipment used in trailer maintenance
• Strong carpentry, welding, and/or fabrication skills
• Strong understanding of DOT Regulations
• Proficiency with Computer systems
• Safety awareness
• Strong communication, time management, and organizational skills
• Strong problem-solving skills and attention to detail
• Technical certifications or vocational training
• 5+ years of trailer maintenance and repair experience and /or training
• 1-2 years of supervision or team leadership experience, ideally in transportation, trailer or fleet repair environment

Nice To Haves

• Experience in the trailer or transportation industry is preferred

Responsibilities

• Manage all internal and sublet work orders, billing, reversals, credits, rebills, accounts payable tasks, and generate required summary reports.
• Respond to customer inquiries by phone and email regarding invoicing, repairs, and maintenance.
• Distribute required documentation such as MVI paperwork and coordinate with the Service Department and vendors to ensure timely processing of trailer repairs.
• Review and audit mobile work orders, ensuring accuracy and compliance.
• Scan, upload, and file all required inspection sheets.
• Upload photos and PM documentation to work orders and maintain updated program information including MVI expiration dates.
• Facilitate onboarding for new Service employees, including technicians.
• Manage boot, tool, and prescription safety glasses allowances, and assist cross departmental teams with training and administrative tasks as needed.
• Oversee sublet vendor activities, ensuring timely processing of Bean invoices and coordinating internal and external repair work.
• Arrange equipment movement as required and ensure all sublet work is completed accurately and efficiently.

Benefits

• Competitive wage based on experience.
• Paid Vacation and Personal Days Annually
• Excellent RRSP Plan
• Benefits package that includes an employee and family assistance plan and a healthcare spending account
• Awards Program and Employee Referral Program
• Company Team Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed