Service Supervisor

Albertsons•Garland, TX

11d•Onsite

About The Position

The Service Supervisor plays a key leadership role in supporting front-end operations and delivering an exceptional customer experience. This position oversees daily customer service activities, assists in supervising front-end associates, ensures operational compliance, and helps maintain efficient store operations. The Service Supervisor serves as a leader on duty, providing direction, coaching, and support to team members while promoting a safe, productive, and customer-focused environment.

Requirements

High school diploma or equivalent preferred.
Previous customer service, retail, or supervisory experience preferred.
Strong leadership, communication, and interpersonal skills.
Ability to multitask and make decisions in a fast-paced environment.
Strong problem-solving and conflict-resolution abilities.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Frequent bending, reaching, lifting, and twisting.
Ability to lift and carry up to 30 pounds with or without reasonable accommodation.
Ability to work in a fast-paced retail environment.

Responsibilities

Deliver and promote outstanding customer service by creating a positive shopping experience for all customers.
Oversee front-end operations, including checkout lanes, self-checkout areas, and customer service functions.
Respond to and resolve customer concerns, complaints, and service opportunities promptly and professionally.
Monitor service levels and adjust staffing assignments to meet customer needs.
Ensure front-end areas remain clean, organized, and customer-ready throughout the day.
Provide leadership, direction, and daily support to cashiers, courtesy clerks, and front-end associates.
Coach and train associates on customer service, operational procedures, and company standards.
Reinforce performance expectations and promote accountability.
Assist with onboarding and developing new team members.
Foster a positive work environment built on teamwork, communication, and respect.
Monitor front-end productivity, transaction accuracy, and operational efficiency.
Coordinate breaks, lunches, and staffing assignments to ensure service standards are maintained.
Support execution of company programs, promotions, and operational initiatives.
Ensure compliance with cash handling procedures, register accountability, and front-end operational standards.
Maintain awareness of store conditions and communicate operational needs to store leadership.
Follow and enforce company policies, procedures, and regulatory requirements.
Promote a safe working environment for customers and associates.
Identify and address safety concerns, hazards, and maintenance issues.
Support store compliance audits and operational readiness efforts.
Ensure associates follow workplace safety and loss prevention procedures.
Support efforts to control labor costs while maintaining excellent service levels.
Monitor checkout accuracy and adherence to cash accountability procedures.
Assist in reducing operational losses through proper execution of company processes.
Support achievement of front-end productivity and performance goals.