Service Supervisor

Papé Jobs • Roseburg, OR

8d • Onsite

About The Position

Pape’ Kenworth is seeking a Service Supervisor to lead their Service team. This role involves supervising and managing all shop processes, financials, technician development, and customer satisfaction. The ideal candidate will ensure the service staff manages the work order process efficiently, maximizes customer communication, and provides a great customer experience.

Requirements

• Prior experience and knowledge of medium and heavy-duty trucks.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Responsibilities

• Supervision and management of all shop processes, financials, technician development, and customer satisfaction.
• Ensure the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• 80 hours of vacation (First year is prorated for new hires based on start date)
• 40 hours of Sick Leave
• 7 paid holidays each year
• Progressive Vacation Plans based on seniority
• Advancement opportunities
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed