Service Supervisor, Roswell

Lucid Motors•Roswell, GA

About The Position

The Service Supervisor assists the service manager with the day-to-day operations of the Lucid Service Center and manages a team of service advisors, technicians, service assistants, and parts staff. The role provides experience across customer-facing service, technician operations, and service-center management, while setting an example for the team and encouraging continuous improvement. The supervisor ensures work orders are detailed, complete, and properly filled out, and monitors workflow to support the best possible customer experience. The role also offers advancement potential into management.

Requirements

Automotive service experience, including understanding service KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround Time.
Learning agility and willingness to take on more responsibility to develop into a management position.
Self-starter with curiosity and a desire to review processes and implement changes.
Ability to learn company policies, protocols, and processes.
Ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable track record of excellence in customer service.
Strong organization and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills, and ability to work independently and collaboratively in a team environment.
Ability to analyze and interpret internal reports.
Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Ability to travel as needed.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Associate or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Startup experience or experience in a related fast-paced environment.
Previous OEM-specific EV experience and training.
ASE certifications.
EPA 609 certification.

Responsibilities

Manage and develop service team members and day-to-day service business, including customer interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Participate in selecting, training, and developing service employees, and help ensure positions are filled promptly.
Support, implement, and follow up on training; participate in meetings, workshops, and other learning opportunities.
Ensure the team delivers a high level of customer experience and builds lasting professional relationships with clients and vendors.
Manage service-center team members’ timecards and schedules.
Address client concerns and complaints promptly and professionally.
Develop working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development as needed.
Perform quality-control checks on vehicles after repairs are completed.
Assist with or perform administrative tasks.
Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
Assist with repairs as needed.
Assist in building a world-class team.
Complete Lucid-provided CPR training after hire.
Perform other duties as assigned.