Senior Service Technician, Roswell

Lucid Motors•Roswell, GA

About The Position

The Senior Service Technician diagnoses, maintains, and repairs battery electric vehicles (BEVs), helping deliver positive customer experiences in a fast-paced environment. The role requires strong knowledge of high-voltage and low-voltage systems, electric vehicle powertrains, and repair procedures. The technician also trains and assists other service technicians, resolves technical and process-flow issues, documents customer vehicle interactions, and collaborates with service team members and customers. The role may include remote work and support for the mobile service team as needed.

Requirements

At least 4 years of experience as a Service Technician or Diagnosis Technician.
Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
Experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
Experience in luxury automobile repair environments.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
Ability to communicate effectively, verbally and in writing, with the Field Engineering Team regarding preliminary vehicle diagnoses.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver's license with no suspensions within the past year.
Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

ASE Certified Master Technician.

Responsibilities

Repair electro-mechanical issues and perform diagnostics.
Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric vehicle powertrains, and repair procedures.
Maintain strong knowledge of high-voltage, low-voltage, and general electric vehicle systems.
Problem-solve technical and process-flow issues.
Serve as a subject matter expert in one or two major repair categories.
Follow correct repair-order documentation procedures, including the Three C's.
Use the appropriate software suite to document all customer vehicle interactions accurately and completely.
Communicate and collaborate effectively with service team members, including advisors and managers, and with customers.
Demonstrate attention to detail and a commitment to positive customer experiences.
Work remotely and support the mobile service team as needed.
Perform other duties as assigned.