Senior Service Technician, Roswell

Lucid Motors • Roswell, GA

5d • $33 - $45

About The Position

The Senior Service Technician is an experienced professional responsible for diagnosing, maintaining, and repairing battery electric vehicles (BEVs). The role involves solving problems in a fast-paced environment and supporting Lucid’s sustainable transportation mission. The technician may work remotely and support the mobile service team as needed.

Requirements

• At least 4 years of experience as a Service Technician or Diagnosis Technician.
• Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
• Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
• Experience in luxury automobile repair environments.
• Customer-facing experience with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn proprietary DMS software.
• Ability to communicate effectively, verbally and in writing, with the Field Engineering Team about preliminary vehicle diagnosis.
• EPA 609 Certification.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• ASE Certified Master Technician.

Responsibilities

• Repair electro-mechanical issues and perform diagnostics.
• Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric vehicle powertrains, and repair procedures.
• Maintain strong knowledge of high-voltage, low-voltage, and general electric vehicle systems.
• Resolve technical and process-flow issues and serve as a subject matter expert in one or two major repair categories.
• Follow correct repair order documentation procedures, including the Three C's.
• Use the appropriate software suite to document customer vehicle interactions completely and accurately.
• Communicate and collaborate effectively with service team members, including advisors and managers, as well as customers.
• Demonstrate attention to detail and a commitment to positive client experiences.
• Work remotely and support the mobile service team as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in the company equity program.
• Eligible employees may participate in a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed