Shift Supervisor Roswell

Popeyes - Legacy Chicken•Roswell, NM

12d•$14 - $16

About The Position

Shift Leaders consistently keep the brand’s promises, inspire teams, and deliver results. They provide an engaging environment for restaurant teams and guests and help shifts run smoothly by supporting teams and guests while delivering operational excellence. The role balances a high-quality employee and guest experience with financial goals.

Requirements

Must be at least 18 years old.

Nice To Haves

Previous restaurant leadership experience.

Responsibilities

Coach, train, and develop team members on processes and procedures at each station.
Participate in team huddles and contribute ideas.
Thank team members and celebrate successes.
Model and coach brand service behaviors.
Resolve bottlenecks, call chicken drops, and monitor speed of service.
Ensure the restaurant is welcoming and clean.
Engage with guests in the dining room throughout the shift.
Support the team in resolving guest concerns quickly.
Ensure product quality and compliance with standards during the shift.
Provide ideas to the General Manager to improve guest metrics and feedback.
Lead shifts by delegating duties, assigning tasks, and following up with team members.
Be proficient in all areas of the restaurant and assist where needed.
Use shift tools and routines to ensure Quality, Service, and Cleanliness (QSC) standards are met.
Ensure accurate inventory and waste tracking.
Review and approve invoices and inter-store transfers (ISTs).
Review people charts and production planning and make necessary adjustments.
Follow through on action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.