Service Supervisor Full Time $1000 Sign on Bonus

BJ's Wholesale Club • Henrietta, NY

7d • $21 - $26

About The Position

The Service Supervisor manages tire bay operations at the club level, including tire sales, installation and repairs, team supervision, and compliance with tire bay policies and procedures. The role oversees safe and effective operations, member service, staffing, equipment, inventory, sales transactions, audits, and required training and certifications. The supervisor also develops team members, supports their performance and growth, and helps maintain club standards and a positive, safe experience for members and employees.

The position requires regular, predictable, full attendance and may involve working in other departments as needed. In Florida, anyone working as Manager on Duty must obtain and maintain the state-required qualifier certification for oversight of retail propane operations; BJ’s pays the training and exam costs.

Requirements

• At least 18 years of age.
• Valid driver’s license and ability to drive vehicles with automatic and manual transmissions.
• Strong interpersonal skills, organizational skills, and attention to detail.
• Basic computer skills.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Regular, predictable, full attendance.
• In Florida, a person working as Manager on Duty must successfully complete and hold the qualifier certification required by the Florida Department of Agriculture and Consumer Services for overseeing retail propane operations.

Nice To Haves

• High school diploma and/or college degree preferred.
• Prior tire installation and sales experience preferred.
• Level 400 certified technician preferred.

Responsibilities

• Supervise tire bay team members and ensure they work safely and follow policies and procedures.
• Ensure appropriate scheduling and staffing within areas of responsibility.
• Oversee proper tire installation, including mounting, dismounting, rotation, and balancing.
• Install, sell, and repair tires; dispose of tires properly and ensure propane tanks are filled according to club policy.
• Maintain, order, and safely operate tire installation equipment.
• Keep the tire bay and waiting area clean and professional, and merchandise tire displays and automotive products.
• Ensure knowledgeable service at the tire desk and coordinate with the Home Office about member tire needs as needed.
• Maintain accurate supply inventory and use special-order tire programs appropriately.
• Monitor tire bay sales transactions and handle cash transactions when applicable.
• Comply with safety and cleanliness standards and manage tire bay audits and checklists.
• Oversee tire bay records-retention policies and procedures.
• Ensure team members complete TIA and Titan certifications on time and that certifications are on file; follow up on additional required training through PlayerLync.
• Build working relationships with tire bay team members, motivate them, and support their development and growth within the company.
• Complete and administer performance appraisals and provide clear, constructive communication.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Lead, coach, and train team members; communicate expectations, provide feedback, support engagement, and drive results.
• Deliver member service excellence, resolve or escalate concerns, and set service standards for the team.
• Use business metrics and reporting to identify trends and opportunities, support profitability, and address process breakdowns.
• Lead teams in meeting daily GOLD club standards, including presentation, stocking, promotional execution, signage, cleanliness, and organization.
• Promote a safe, positive, inclusive, and collaborative environment for team members and members.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options and optional dental and vision plans.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan allowing shares of BJ’s common stock to be purchased at a 15% discount.
• $1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED