Clinic Supervisor $1000 Sign-on Bonus

Concentra•Columbus, OH

13d

About The Position

The Assistant Center Operations Director (ACOD) supports the Center Operation Director in ensuring that the center delivers an optimal level of care and customer service. The role assists with leading center support staff, overseeing daily medical-facility operations, coordinating center activities, managing the facility, overseeing patient flow, and supporting medical providers in delivering patient care. It involves regular hands-on center work and interaction with colleagues and patients, including patient registration, checkout, and patient care. The ACOD helps oversee center personnel and operational performance, including staffing, training, policies and procedures, budgets, financial performance, reporting, client services, vendor coordination, and regulatory compliance. The role also promotes a welcoming and professional center environment, strong patient and client relations, exceptional customer service, and continuous improvement. The position includes a $1,000 sign-on bonus and eligibility for Center Achievement Bonuses.

Requirements

Some college courses in Business Administration, Healthcare Administration, or a related field.
At least one year of direct management experience is customarily required.
At least six months of healthcare experience is customarily required.
Ability to use logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management.
Performance assessment skills and continued focus on self-development.
Proficiency in computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement plans of action, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience.
In lieu of an undergraduate degree, college education and directly related work experience may be exchanged at a 1:1 ratio.

Responsibilities

Assist in planning work schedules and assigning colleagues to specific duties.
Assist in ensuring the financial performance of the center.
Assist in developing and maintaining policies, procedures, and training programs for the assigned center.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources in implementing Human Resources policies and procedures for center personnel.
Assist in preparing annual budgets.
Assist with on-site tours and training for center personnel presenting clinic services to clients.
Provide technical support and resources to clients and center personnel.
Assist with management of on-site nursing services for client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and compliance with regulatory procedures.
Assist in monitoring marketplace trends and gathering competitive information.
Assist in coordinating and consolidating services with local vendors to obtain favorable prices.
Facilitate productivity and customer service.
Ensure exceptional customer service by putting internal and external customers first.
Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
Manage the center's appearance, condition, and aesthetics to provide a professional facility.
Maintain client and patient relations by consistently meeting needs and expectations.
Ensure patients are treated as individuals and attended to promptly and courteously.
Lead by example by acquiring firsthand knowledge of daily operations and routinely participating in center floor work.
Guide the center team in continuous improvement projects based on center performance metrics.
Provide financial management and oversight in the absence of the Center Operation Director.