Clinic Supervisor $1000 Sign-on Bonus

Concentra•Whitehall, OH

13d•$21 - $27

About The Position

The Assistant Center Operations Director (ACOD) assists and supports the Center Operation Director in ensuring that the center delivers an optimal level of care and customer service. The ACOD helps lead and manage center support staff, oversee daily medical-facility operations, coordinate center activities, manage the facility, oversee patient flow, and support medical providers in delivering patient care. The role involves hands-on center activity and daily interaction with colleagues and patients, including patient registration, checkout, and patient care. The ACOD supports center performance, staffing, policies, training, human resources, budgets, operational reporting, client services, and vendor coordination. The position also helps maintain a welcoming and professional environment, ensure patient and client needs are met, guide continuous improvement, and provide financial management and oversight in the Center Operation Director’s absence. The role requires discretion and secure management of confidential and critical information.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
At least one year of direct management experience.
At least six months of healthcare experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management.
Performance assessment skills.
Continued focus on self-development.
Proficiency with computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement action plans, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience.
In lieu of an undergraduate degree, college education and directly related work experience may be substituted at a 1:1 ratio.

Responsibilities

Assist in planning and preparing work schedules and assigning colleagues to specific duties.
Assist in ensuring the financial performance of the center.
Assist in developing and maintaining center policies, procedures, and training programs.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources in implementing human resources policies and procedures for center personnel.
Assist in preparing annual budgets.
Assist with on-site tours and training for center personnel to present clinic services to clients and help achieve established goals.
Provide technical support and resources to clients and center personnel.
Assist with managing on-site nursing services for client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and compliance with regulatory procedures.
Monitor marketplace trends and gather competitive information.
Coordinate and consolidate services with local vendors to obtain favorable prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by putting internal and external customers first.
Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
Manage the center’s appearance, condition, and aesthetics to provide a professional facility for patients and guests.
Maintain client and patient relations by ensuring needs and expectations are consistently met.
Ensure patients are treated as individuals and attended to promptly and courteously.
Lead by example through firsthand knowledge of daily operations and routine participation in center floor work.
Guide the center team in continuous improvement projects based on center performance metrics.
Provide financial management and oversight in the absence of the Center Operation Director.
Handle confidential and critical information with ongoing discretion and secure information management.