Service Supervisor

Albertsons•Colleyville, TX

19h•Onsite

About The Position

The Service Supervisor oversees daily front‑end operations to ensure excellent customer service, efficient checkout execution, and compliance with company policies and procedures. This role supports Service Operations leadership by supervising front‑end associates, managing customer flow, and maintaining a positive, service‑focused store environment.

Requirements

Previous retail or customer service experience required
Strong customer service, communication, and conflict‑resolution skills
Ability to multitask and work effectively in a fast‑paced environment
Flexibility to work varying shifts, including nights, weekends, and holidays
Customer service excellence
Leadership and accountability
Operational execution
Policy and procedure compliance
Attention to detail

Nice To Haves

Prior leadership, lead, or supervisory experience preferred
Cash handling, register, and customer service desk experience preferred

Responsibilities

Supervise daily front‑end operations, including registers, self‑checkout, courtesy desk, and customer service activities
Lead, coach, and support front‑end associates to meet service, productivity, and performance expectations
Manage lane coverage, breaks, and workload distribution to ensure efficient customer flow
Deliver outstanding customer service and resolve customer questions, concerns, and escalations
Ensure proper cash handling, register accountability, and compliance with cash control procedures
Enforce company policies related to refunds, ID checks, transactions, and loss prevention
Support training and onboarding of new front‑end associates
Monitor cleanliness, organization, and safety of front‑end work areas
Assist with scheduling, daily checklists, reporting, and administrative tasks as assigned
Communicate front‑end performance, staffing needs, and operational issues to store leadership
Uphold safety standards and participate in store‑wide safety and loss prevention initiatives