Service Supervisor

Via•Mobile, AL

6h•$50,000 - $54,000•Onsite

About The Position

Via is using technology to transform transportation around the world, aiming to change daily commutes and reduce humanity’s environmental footprint. As a Service Supervisor, you will oversee service operations for The Wave, supervising driver performance, training drivers, supporting riders, de-escalating conflicts, and managing incidents. You may also work as an Operator when necessary, setting an example for excellent customer service. This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person at the Mobile, AL location. While standard schedules are provided, flexibility is required for occasional evenings, Saturdays, and extended hours as business needs arise. Via builds technology that changes the way the world moves, pioneering the TransitTech category to ensure shared, dynamic public mobility that reduces carbon emissions, minimizes reliance on private cars, and provides accessible, efficient, and affordable transportation. The company offers an end-to-end TransitTech solution for cities and transit agencies, including world-class software, service design, and operational expertise. Via is dedicated to building a diverse, inclusive, and authentic workplace, welcoming all backgrounds, identities, and voices.

Requirements

Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
High school diploma or equivalent
At least 25 years old
Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
Proficient in using a tablet and standard office software (e.g., Google Suite).
Possess good knowledge of the city and community of Mobile, AL
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
Able to deal effectively and courteously with all customers and the public
Ability to work flexible hours, including evenings and weekends, as required.
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Nice To Haves

higher education or certifications in transportation, logistics, or related field preferred.

Responsibilities

Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
Develop and implement training programs for new hires and ongoing training for existing drivers.
Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Learn the fundamentals of Via operations and related safety procedures
Perform the routine operation of vehicles, including pre- and post-shift inspections