Service Supervisor

Finning•Surrey, BC

10d•Onsite

About The Position

Join Finning and lead a high-performing team in delivering exceptional service quality and customer satisfaction. This position offers a leadership role focused on safety, productivity, and operational excellence, with opportunities to manage shop floor activities and mentor technicians. As a Service Supervisor, you’ll be responsible for ensuring safety compliance, managing workflow, and driving quality repairs. If you’re a certified Heavy Equipment Technician with strong leadership skills and a passion for customer service, this is your chance to lead our front lines! Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years, selling, renting and providing parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies: Finning Canada, Finning South America, and Finning UK and Ireland. The company prioritizes creating a diverse and inclusive environment and is an equal opportunity employer.

Requirements

The desire to lead and manage people
Effective leadership / supervisory skills
Journeyperson Heavy Equipment Technician certification
Previous experience with Caterpillar equipment/engines (min 4 yrs)
Strong business acumen

Responsibilities

Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews.
Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation.
Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work.
Ensure post-job review meetings are conducted and final inspections are complete.
On floor inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified.
Lead and participate in regular scheduled safety meetings.
Ensure that employees maintain the appropriate safety training required for their position.
Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians.
Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment.
Ensures quality daily time and service reports and cross over reports and field to shop transfers.
Determine appropriate tooling for the jobs by working with the technicians and CAT SIS.
Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required.
Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer.
Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what, if any, critical issues are.
Manage and measure technician productivity.
Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required.
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician.
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity.