Service Supervisor - The Laurel Preston Hollow

Greystar•Dallas, TX

1d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine upkeep, prepares vacant apartments for leasing and move-ins, maintains community appearance, and supports safe, cost-effective maintenance operations. The supervisor inspects work completed by service team members and contractors, maintains adequate inventory of parts and supplies, completes monthly preventive maintenance, and assists the Community Manager with maintenance and capital-project budgets. The role also conducts safety meetings, maintains current and accessible safety documentation, keeps informed of applicable safety requirements, and responds to residents and team members with courtesy, efficiency, and urgency. The position requires physical work indoors and outdoors in varied weather, routine local travel as needed, and a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Requirements

High school diploma, GED, or related experience and training.
Experience in property-management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law and demonstrate knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively while representing company management in a support capacity, serving as a first point of contact, and answering questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems involving system-pressure testing or refrigerant handling.
All certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete resident-requested work orders and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparing maintenance punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members and develop corrective action plans when needed.
Periodically inspect contractors’ and vendors’ work, materials, and services to verify compliance with quality standards, scope, and specifications.
Maintain inventory of spare parts and maintenance materials and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures in accordance with the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control efforts by repairing rather than replacing parts when possible, minimizing waste, and using tools and equipment properly.
Conduct scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety-related requirements.
Provide respectful customer service, answer questions, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.