Service Supervisor - The Braden on Fifth

Greystar•Fort Worth, TX

6d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet Greystar standards for cleanliness, appearance, safety, and functionality. The role handles maintenance requests, prepares vacant apartments for leasing, establishes appearance standards, inspects the work of team members and outside service providers, maintains supplies, supports budgeting and cost control, and promotes safety and responsive customer service. The position requires work both indoors and outdoors in varied weather conditions. It may involve local routine travel and a flexible schedule that includes on-call coverage during evenings, weekends, and holidays. The role is at The Braden on Fifth.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law, and have knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively when representing company management in a support capacity, serving as a first point of contact, and answering questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and develop information for management.
Mathematical skills to perform calculations involving whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the role requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete service work orders from residents and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing maintenance punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, the leasing office, garbage areas, parking lots, and other buildings and common areas.
Periodically inspect work performed by service team members, assess policies and procedures, and develop corrective action plans as needed.
Inspect work by contractors, vendors, and other service providers to verify quality, materials, services, scope, and specifications.
Maintain inventory of spare parts and maintenance materials and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control efforts by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep Safety Data Sheets current and accessible, and stay current on OSHA and other safety requirements to support community compliance.
Provide respectful, responsive customer service to residents and others; answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.