Service & Solutions Operations Manager

Albireo Energy•Phoenix, AZ

4d•Hybrid

About The Position

Albireo Energy is a leading independent provider of building automation and energy services, delivering intelligent, high-performance solutions to mission-critical facilities across industries. We are looking for a Service & Solutions Operations Manager to lead and scale our service and project delivery operations—driving excellence in execution, customer experience, and team performance. This role involves owning the performance and execution of both Service and Solutions (Projects), from preventative maintenance and emergency service to complex building automation system (BAS) projects. The manager will oversee service delivery, engineering, project management, programming, installation, and commissioning, ensuring consistent, high-quality execution across all phases of the project and service lifecycle. They will champion operational excellence aligned with "The Albireo Way" of repeatable project success. Additionally, the role focuses on driving predictable, profitable results through strong financial leadership and operational discipline, owning P&L performance across service agreements, T&M work, and project delivery. This includes leading forecasting, budgeting, and monthly financial reporting, ensuring billing accuracy, margin performance, and cash flow optimization, and driving resource planning, labor forecasting, and operational efficiency. The position also emphasizes elevating the customer experience by being a trusted partner to clients, building long-term client relationships through proactive engagement and consultative leadership, leading service agreement execution, renewals, and performance reviews, and conducting site visits, quality audits, and executive-level customer touchpoints. Developing high-performing teams through leadership, coaching, and mentorship is crucial, as is fostering a culture rooted in safety, accountability, integrity, and collaboration. The role also involves partnering with Sales & Strategy to bridge operations and business development, collaborating on estimating, solution development, and client presentations, and supporting growth through technical expertise and market insight. Finally, the manager will drive continuous improvement by advancing systems, processes, and performance across the organization, developing and standardizing SOPs, tools, and best practices, and acting as a change agent to drive innovation, adaptability, and operational scalability.

Requirements

8+ years of leadership experience in HVAC controls / building automation
Strong background in both service operations and project delivery
Proven success managing P&L, forecasting, and operational performance
Experience across key vertical markets (healthcare, education, commercial, government, etc.)
Deep knowledge of BAS, HVAC controls, and system integration
Strong financial acumen (budgeting, forecasting, cost control)
Experience with ERP/CRM systems (Dynamics/AX preferred) and Microsoft Office Suite
Strategic thinker with strong organizational leadership
Exceptional communication and client relationship skills
Analytical, adaptable, and solutions-oriented
High integrity with a commitment to doing what’s right—for customers and teams
All offers of employment are contingent upon successful completion of applicable pre-employment screenings, which may include a background check and drug screening, conducted in accordance with applicable federal, state, and local laws.
Positions where driving is an essential function will also require a satisfactory Motor Vehicle Record (MVR).
Candidates must be authorized to work in the United States.

Nice To Haves

Experience with Dynamics/AX ERP/CRM systems

Responsibilities

Lead End-to-End Operations: Own the performance and execution of both Service and Solutions (Projects)—from preventative maintenance and emergency service to complex building automation system (BAS) projects.
Oversee service delivery, engineering, project management, programming, installation, and commissioning.
Ensure consistent, high-quality execution across all phases of the project and service lifecycle.
Champion operational excellence aligned with “The Albireo Way” of repeatable project success.
Drive Financial & Operational Performance: Deliver predictable, profitable results through strong financial leadership and operational discipline.
Own P&L performance across service agreements, T&M work, and project delivery.
Lead forecasting, budgeting, and monthly financial reporting (including WIP and cost-to-complete).
Ensure billing accuracy, margin performance, and cash flow optimization.
Drive resource planning, labor forecasting, and operational efficiency.
Elevate the Customer Experience: Be a trusted partner to our clients—ensuring their buildings operate at peak performance.
Build long-term client relationships through proactive engagement and consultative leadership.
Lead service agreement execution, renewals, and performance reviews.
Conduct site visits, quality audits, and executive-level customer touchpoints.
Resolve issues with urgency, professionalism, and accountability.
Develop High-Performing Teams: Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals.
Establish clear expectations, performance metrics, and development plans (SMART goals).
Mentor teams in communication, customer engagement, and problem-solving.
Foster a culture rooted in safety, accountability, integrity, and collaboration.
Build a people-first environment where talent grows and teams succeed together.
Partner with Sales & Strategy: Bridge operations and business development to deliver innovative, high-value solutions.
Collaborate with sales on estimating, solution development, and client presentations.
Support growth through technical expertise and market insight.
Identify industry trends and align service offerings with evolving customer needs.
Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.).
Drive Continuous Improvement: Advance systems, processes, and performance across the organization.
Develop and standardize SOPs, tools, and best practices.
Lead continuous improvement initiatives across service and project operations.
Act as a change agent—driving innovation, adaptability, and operational scalability.
Promote a culture of safety, quality, and accountability.