Service & Solutions Operations Manager

Albireo Energy•Phoenix, AZ

5d•Hybrid

About The Position

Albireo Energy is seeking a Service & Solutions Operations Manager to lead and scale their service and project delivery operations. This role is responsible for driving excellence in execution, customer experience, and team performance. The company focuses on intelligent, high-performance solutions for mission-critical facilities across various industries, aiming to make buildings perform smarter, safer, and more efficiently throughout their lifecycle.

Requirements

8+ years of leadership experience in HVAC controls / building automation.
Strong background in both service operations and project delivery.
Proven success managing P&L, forecasting, and operational performance.
Experience across key vertical markets (healthcare, education, commercial, government, etc.).
Deep knowledge of BAS, HVAC controls, and system integration.
Strong financial acumen (budgeting, forecasting, cost control).
Experience with ERP/CRM systems (Dynamics/AX preferred) and Microsoft Office Suite.
Strategic thinker with strong organizational leadership.
Exceptional communication and client relationship skills.
Analytical, adaptable, and solutions-oriented.
High integrity with a commitment to doing what’s right—for customers and teams.

Responsibilities

Lead end-to-end operations for both Service and Solutions (Projects), including preventative maintenance, emergency service, and complex building automation system (BAS) projects.
Oversee service delivery, engineering, project management, programming, installation, and commissioning.
Ensure consistent, high-quality execution across all phases of the project and service lifecycle.
Champion operational excellence aligned with Albireo's methodology for repeatable project success.
Drive financial and operational performance, owning P&L for service agreements, T&M work, and project delivery.
Lead forecasting, budgeting, and monthly financial reporting, including WIP and cost-to-complete.
Ensure billing accuracy, margin performance, and cash flow optimization.
Drive resource planning, labor forecasting, and operational efficiency.
Elevate the customer experience by being a trusted partner, ensuring buildings operate at peak performance.
Build long-term client relationships through proactive engagement and consultative leadership.
Lead service agreement execution, renewals, and performance reviews.
Conduct site visits, quality audits, and executive-level customer touchpoints.
Resolve issues with urgency, professionalism, and accountability.
Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals.
Establish clear expectations, performance metrics, and development plans (SMART goals).
Mentor teams in communication, customer engagement, and problem-solving.
Foster a culture rooted in safety, accountability, integrity, and collaboration.
Build a people-first environment where talent grows and teams succeed together.
Partner with Sales & Strategy by collaborating on estimating, solution development, and client presentations.
Support growth through technical expertise and market insight.
Identify industry trends and align service offerings with evolving customer needs.
Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.).
Drive continuous improvement by advancing systems, processes, and performance.
Develop and standardize SOPs, tools, and best practices.
Lead continuous improvement initiatives across service and project operations.
Act as a change agent, driving innovation, adaptability, and operational scalability.
Promote a culture of safety, quality, and accountability.