Supervisor - Service Operations Data Solutions

Golden 1 Talent Acquisition Team • Sacramento, CA

17h • Onsite

About The Position

This role is for a Supervisor of Service Operations Data Solutions at Golden 1 Credit Union, located in Sacramento. The position is Exempt and reports to the Director of Servicing Transformation within the Operations Continuous Improvement department. The Supervisor will lead a team of Data Solutions Analysts, providing guidance, prioritization, and quality oversight to deliver accurate and actionable analytics that support Service Operations and enhance member outcomes. The ideal candidate is a data-driven people leader with strong analytical expertise, data governance discipline, and technical fluency to translate business needs into insights, dashboards, and models. This role involves cross-functional partnerships with Service Operations, analytics, technology, and compliance leaders to align analytical execution with organizational strategy, identify risks and improvements, and drive efficiency and continuous improvement.

Requirements

• Bachelor’s Degree in Data Science, Statistics, Computer Science, Decision Sciences, Operations Research, Management Science, Digital Marketing, or directly relevant experience alongside applicable certifications
• 3+ years data solutions required
• 3+ years of experience in data analytics, business intelligence, or related analytical functions required
• 3+ years of experience in Finance or Operations supporting data-driven decision-making within a data warehouse or equivalent environment required
• Prior people leadership, or other relevant experience required

Responsibilities

• Supervise and coordinate the daily activities, workload, and priorities of Data Solutions Analysts supporting Service Operations.
• Translate department strategy and roadmap into actionable deliverables and ensure on-time, high-quality execution.
• Review, validate, and provide quality assurance for analytical outputs, dashboards, reporting, and data models prior to delivery.
• Partner with Service Operations leaders to understand business needs and translate them into clear analytical requirements.
• Provide hands-on technical support and subject-matter guidance across analytics, reporting, and data tools as needed.
• Coach, mentor, and develop analysts through regular feedback, skill-building, and career development planning.
• Monitor workload balance, capacity, and productivity to ensure efficient use of analytics resources.
• Support cost/benefit analyses, staffing forecasts, and workload planning in partnership with the Manager.
• Reinforce and ensure adherence to Golden 1 data governance standards, documentation practices, and data ethics principles.
• Contribute to the development and maintenance of Operations metrics including productivity, quality, forecasting, and efficiency measures.
• Identify opportunities for process improvement and automation that enhance analytical efficiency and insight delivery.
• Escalate risks, data issues, or capacity concerns appropriately with proposed solutions.
• Collaborate cross-functionally with other analytics, technology, compliance, and operations teams to strengthen enterprise alignment.
• Supports executive, compliance, or operational leadership with timely and accurate analytical insights during urgent or high-visibility requests.
• Foster a positive and engaging work environment.

Benefits

• Comprehensive compensation package
• Well-being and work-life balance
• Career development and growth
• Rewards and recognition
• Commitment to Diversity, Equity and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager